“If you're a phony, then why come?”: A fast food employee spoke about the worst visitors
'17.01.2020'
Source: Sputnik
Employees of popular fast food restaurants told Sputnik, how to eat a cheeseburger so as not to infuriate anyone.
Once upon a time several people claimed one place in a fast food restaurant, but now, experts say, they come here for a couple of months to dig it up. But a member of the restaurant brigade, as before, must certainly behave in a friendly manner, however, quite often from that side of the bar, arrogant or nervous clients, deceivers, brawlers and not only look at him.
How to behave in a fast food restaurant? Employees of the institutions told Sputnik Belarus what pisses them off in the behavior of customers and colleagues.
Drunk
The restaurant should serve absolutely all customers who behave more or less decently. At the same time, communication with people who come under a hop is never a pleasure. There is nothing to explain here: they are simply certainly in the lead of anti-ratings (probably not only in such institutions).
Sluggish
The pace of work on the other side (in particular, at the cash register) is absolutely frantic, especially during peak hours. Motivation directly depends on the speed and intensity of work: under ideal conditions, an employee should not spend more than one minute on an order.
Therefore, it is very annoying when a person chooses food for a very long time, and even when the shift is about to end. After all, you probably know the menu almost by heart and see what is your turn. So why not hurry up?
Good nutritionists
The so-called phytonyas are terribly enraged, who, when ordering, are accepted to interrogate the cashier about the calorie content of burgers. Firstly, this is at least strange - you still came to a fast food restaurant, and not to a phytobar. Well, and secondly, the calorie content of all dishes can be seen online. Respect someone else’s time.
On the subject: 'Better not to know what is being done with your food': New York restaurant through the eyes of a waitress from Russia
Haughty
The behavior of especially arrogant customers seriously offends only newcomers. Over time, you begin to chuckle at them - at this kind of elite, whose representatives, in between important matters, decided to stop by for a dollar cheeseburger.
Perhaps they include special guests who, in the conditions of familiar self-service, do not fundamentally clean the trays behind them - they simply drop them together with pieces of paper and glasses directly on the tables.
Nervous
Annoyed by people who start freaking out when they have to wait for one item from the order at the counter, and begin to clatter their tongues and glance at the clock. I would like to invite you for the cash register: are you sure you can faster?
Deceivers (and brawlers)
Employees of fast food restaurants are often tried to deceive (of course, mostly teenagers sin like that) - they allegedly did not report something to the package with them, so they brazenly demand to duplicate a burger for them. There is no time to check, so they go on about the liar, just to get rid of him.
Worse are only those clients who deliberately put hair in the potatoes and begin to prove that they were “served this way”. Fortunately, the manager solves all conflict situations. And the workers just have to come to their senses every time.
Terrible speed, harsh conditions
Working in public catering is hard, especially when it comes to fast food. It is difficult both mentally and physically: you need to do everything very quickly. At the same time, a nervous manager “growls” and urges you on, and even some unscrupulous colleague throws off his work on you.
At the same time in the winter in the hall - such dirt that you can drown. And if you just look at the floor - you want to cry. In the summer, the process is complicated by the terrible heat in the kitchen (especially the deep fryer).
The need to constantly smile and portray enthusiasm is real test. If it seems easy, try not to take off that facial expression for eight hours in a row. When they are rude, too.
And yes, the information is for everyone who unreasonably blames fast-food restaurant employees for stealing food or spoiling orders from unwanted customers before giving it away: cameras for monitoring are installed everywhere, so this is simply impossible.
On the subject: 10 questions you always wanted to ask the waitress
Perfect visitor
He sees the cost of all positions on the scoreboard, and specifies their calorie content on the site, determining the order right in line to save his and other people's time.
Such a visitor is friendly: he greets, says goodbye, be sure to say “thank you”, does not rush or jerk the cashier, restrainedly waits until he is served.
The ideal client has been brought up: he doesn’t make scandals in the queue, he doesn’t deceive the restaurant staff for the sake of gift-giving and, of course, always cleans up after himself.
